Shipping policy

Shipping Policy

At Autism Unmuted, each piece is made to order with care and intention. Because of this, please allow time for both production and shipping.

Processing Time
Orders are processed and produced within 7-10 business days.

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Shipping Time
We ship all orders via Canada Post.

Estimated delivery time is 2–3 weeks from the date your order is placed. Please note that shipping times may vary depending on location and carrier delays.

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Shipping Rates
Shipping rates are calculated at checkout based on your location.

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Tracking
Once your order has shipped, you will receive a tracking number via email.

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Delays
While we do our best to meet estimated delivery times, we are not responsible for delays caused by Canada Post, customs, or unforeseen circumstances.

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Incorrect Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses.

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Lost or Stolen Packages
Autism Unmuted is not responsible for lost or stolen packages once they have been marked as delivered. If you experience an issue, please contact Canada Post directly.

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Questions
If you have any questions about your order, feel free to contact us at:
team@autismunmuted.com

Thank you for supporting Autism Unmuted 🤍